Credit / Debit Card Service Fee
Beginning October 1, 2021, the Utility Billing department’s credit card payment processing company will begin charging a nonrefundable service fee of 2.5% with a minimum charge of $2.00 for the use of a debit or credit card in person, online, or by phone. (The City will not retain any portion of this fee). To avoid this Service Fee you are welcome to pay by cash, check, setup applicable accounts with the City of Fernandina Beach using Auto Draft from a checking or savings account, or activate your bank account Bill Pay option. *UB payments may be dropped off in the box in front of City Hall (204 Ash Street) or at their offices (1180 S. 5th Street).
Sewer, Refuse & Stormwater Exemptions
Attention: You may qualify to be exempt from sewer, refuse, and stormwater fees.
On January 3, 2017, the City Commission approved Resolution 2017-07 amending the guidelines for sewer and refuse fee exemptions adding provisions for stormwater fee exemptions. Please review the Exemption Guidelines and Application for eligibility.
Love Your Neighbor Donation Program
Call our office at (904) 310-3400 to ask a Customer Service Specialist for more information or simply complete the Donation Application and return it via email, fax, mail, or in person. For assistance with your utility bill, please call The Salvation Army at (904) 321-0435. They also have a number of programs available to individuals or families in need.
Funds and Contributions
Money donated to the COFB Love Your Neighbor Donation Program stays in the community. All contributions are collected by the City. There are no administrative fees, so all contributions go to the needy for utility assistance.
The City of Fernandina Beach in partnership with The Salvation Army is pleased to present a program designed to provide aid necessary to help local families pay their City utility bills in times of financial hardships. You can sign-up to make a monthly donation of a fixed amount from $1.00 to $5.00 or make a one time donation/pledge of any amount.