Utility Billing

News Blast!

In order to better serve our citizens, the City of Fernandina Beach will upgrade our billing software November 2018.  You will see a new statement "Designed with you in mind" and a new payment webpage.  


– The Utility Billing Office will be CLOSED Friday & Monday, 11/2/18 & 11/5/18, & online payment option unavailable beginning at 3pm 10/31/18 thru 11/5/18 to update our computer system.  We appreciate your patience and look forward to better serving you in the future.

Sewer, Refuse & Stormwater Exemptions

Attention: You may qualify to be exempt from sewer, refuse, and stormwater fees.

On January 3, 2017, the City Commission approved Resolution 2017-07 amending the guidelines for sewer and refuse fee exemptions adding provisions for stormwater fee exemptions. Please review the Exemption Guidelines and Application for eligibility.

Love Your Neighbor Donation Program

Call our office at (904) 310-3400 to ask a Customer Service Specialist for more information or simply complete the Donation Application and return it via email, fax, mail, or in person. For assistance with your utility bill, please call The Salvation Army at (904) 321-0435. They also have a number of programs available to individuals or families in need.

Funds and Contributions

donation logo
Money donated to the COFB Love Your Neighbor Donation Program stays in the community. All contributions are collected by the City. There are no administrative fees, so all contributions go to the needy for utility assistance.
The City of Fernandina Beach in partnership with The Salvation Army is pleased to present a program designed to provide aid necessary to help local families pay their City utility bills in times of financial hardships. You can sign-up to make a monthly donation of a fixed amount from $1.00 to $5.00 or make a one time donation/pledge of any amount.