The Utility Billing offices are open to serve customers. As the financial impact of the virus hit residents and businesses, the City suspended late fees and nonpayment service disconnections. Late fees will continue to be waived until December 31st, but service disconnections resumed July 1, 2020.
Call our office at (904) 310-3400 for assistance.  We are here to help. 

Please view the Do You Need Help form for a list of agencies that may be able to assist with utility bills. 

Online Payment Registration

It's quick and easy to pay your Utility Bill online.  Follow these steps instructional guide to activate your account by creating a username and password. 


Sewer, Refuse & Stormwater Exemptions
Attention: You may qualify to be exempt from sewer, refuse, and stormwater fees.
On January 3, 2017, the City Commission approved Resolution 2017-07 amending the guidelines for sewer and refuse fee exemptions adding provisions for stormwater fee exemptions. Please review the Exemption Guidelines and Application for eligibility.

Love Your Neighbor Donation Program
Call our office at (904) 310-3400 to ask a Customer Service Specialist for more information or simply complete the Donation Application and return it via email, fax, mail, or in person. For assistance with your utility bill, please call The Salvation Army at (904) 321-0435. They also have a number of programs available to individuals or families in need.
Funds and Contributions
donation logo
Money donated to the COFB Love Your Neighbor Donation Program stays in the community. All contributions are collected by the City. There are no administrative fees, so all contributions go to the needy for utility assistance.
The City of Fernandina Beach in partnership with The Salvation Army is pleased to present a program designed to provide aid necessary to help local families pay their City utility bills in times of financial hardships. You can sign-up to make a monthly donation of a fixed amount from $1.00 to $5.00 or make a one time donation/pledge of any amount.